Privacy Policy

1. Information we collect

We may collect information directly from you, automatically through our website, and from third-party sources.

Information you provide

We may collect:

• Name
• Company name
• Mailing address
• Billing address
• Email address
• Telephone number
• Payment information
• Business information
• FAA certification information
• Training registration information
• Communications with our staff
• Customer support inquiries
• Survey responses
• Testimonials and reviews

Information automatically collected

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referring websites
• Geographic location information
• Cookies and tracking data

Information from third parties

We may receive information from:

• Payment processors
• Marketing providers
• Analytics providers
• Business partners
• Social media platforms
• Manufacturers and suppliers
• Publicly available sources

2. How we use information

We may use collected information for any lawful business purpose, including:

• Processing orders
• Providing products and services
• Scheduling training
• Communicating with customers
• Customer support
• Account administration
• Payment processing
• Fraud prevention
• Website improvement
• Product development
• Business analytics
• Marketing and advertising
• Sending newsletters
• Promotional communications
• Lead generation
• Sales follow-up
• Customer relationship management
• Compliance with legal obligations
• Enforcement of agreements
• Protection of our legal rights

3. Marketing communications

By providing your contact information, you consent to receiving communications from StratoCapture, including:

• Sales communications
• Product updates
• Promotional offers
• Educational content
• Training opportunities
• Event announcements
• Industry information

You may opt out of marketing emails using the unsubscribe link included in those communications. Operational and transactional communications may still be sent as necessary.

4. Cookies and tracking technologies

We may use cookies, pixels, web beacons, analytics tools, and similar technologies to:

• Operate our website
• Improve website functionality
• Measure advertising effectiveness
• Analyze user behavior
• Track website performance
• Deliver personalized content and advertisements

Third-party providers may also use tracking technologies in connection with our website and marketing activities.

5. Disclosure of information

We may share information with:

• Manufacturers
• Shipping providers
• Payment processors
• Technology providers
• Marketing agencies
• Analytics providers
• Training partners
• Contractors
• Professional advisors
• Insurance providers
• Government agencies
• Law enforcement authorities
• Successors in the event of a merger, acquisition, or sale of assets

We may also disclose information when we believe disclosure is necessary to:

• Comply with legal obligations
• Enforce our agreements
• Protect our rights
• Protect customer safety
• Investigate fraud or misconduct

6. No sale restrictions

StratoCapture may use, share, transfer, disclose, or otherwise process customer information for lawful business purposes, subject to applicable law.

Nothing in this Privacy Policy shall be interpreted as restricting StratoCapture from using customer information in connection with operating, marketing, improving, supporting, selling, or expanding its business activities.

7. Customer testimonials and media

If you provide a review, testimonial, photograph, video, social media post, training footage, or other content to StratoCapture, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, publish, display, modify, distribute, and promote such content for marketing, advertising, educational, and business purposes unless otherwise agreed in writing.

8. Training recordings

Training sessions may be recorded for:

• Quality assurance
• Safety review
• Educational purposes
• Internal training
• Marketing purposes

By participating in training, customers consent to such recording and use unless prohibited by law.

9. Data retention

We retain information for as long as necessary to:

• Conduct business operations
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data security

We implement reasonable administrative, technical, and physical safeguards intended to protect information from unauthorized access, use, alteration, or disclosure.

However, no security system is completely secure, and we cannot guarantee absolute security of any information.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Customers should review the privacy policies of any third-party sites they visit.

12. Children's privacy

Our products and services are intended for business and commercial users and are not directed toward children under the age of 18.

We do not knowingly collect personal information from children under 18.

13. State privacy rights

Residents of certain states may have privacy rights under applicable law, including rights related to access, correction, deletion, or disclosure of personal information.

Requests may be submitted using the contact information provided below. We will respond as required by applicable law.

Nothing in this Privacy Policy limits any rights or obligations required by applicable state or federal law.

14. Changes to this policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will become effective upon posting on our website unless otherwise stated.

Continued use of our website, products, or services after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact information

Email: dakotamcafee@strato-capture.com
Phone: (865) 310-7099

Questions regarding this Privacy Policy may be directed to the contact information above.