REFUND POLICY

This Refund Policy governs purchases made from StratoCapture LLC, a Florida limited liability company doing business as Strato Cleaning Drones ("StratoCapture," "we," "our," or "us").

By placing an order, paying a deposit, purchasing products or services, or otherwise conducting business with StratoCapture, the customer ("Customer") agrees to this Refund Policy.

1. NON-REFUNDABLE DEPOSITS

A deposit of Seven Thousand Dollars ($7,000.00) is required to initiate the procurement, reservation, assembly, preparation, or fulfillment of a drone system order.

All deposits are non-refundable.

The Customer acknowledges that the deposit compensates StratoCapture for administrative costs, inventory allocation, scheduling, procurement efforts, manufacturer coordination, and lost sales opportunities.

Deposits will not be refunded for any reason, including but not limited to:

Customer cancellation
Change of mind
Financing issues
Business closure
Delays not caused by StratoCapture
Customer inability to operate the equipment
Regulatory restrictions
Customer dissatisfaction
Failure to complete training
Failure to obtain certifications or permits

2. DRONE SYSTEM SALES

All drone system sales are final.

Once equipment has been assembled, prepared, configured, or made available for pickup, delivery, or shipment, no refunds, returns, exchanges, or credits will be provided.

Because commercial cleaning drone systems are specialized business equipment, customers are encouraged to carefully evaluate their purchase prior to placing an order.

3. TRAINING SERVICES

Training fees are non-refundable once training has been scheduled.

If a customer cancels a training session more than fourteen (14) days before the scheduled training date, StratoCapture may, at its sole discretion, allow the customer to reschedule the training session.

If a customer fails to attend a scheduled training session, arrives late, leaves early, or otherwise fails to participate, no refund shall be issued.

4. SOFTWARE, DIGITAL CONTENT, AND TRAINING MATERIALS

All sales of digital products are final.

No refunds will be issued for:

Training videos
Digital manuals
Downloadable materials
Software
Firmware
Online training content
Electronic documentation

Once access has been granted or materials have been delivered, the sale is final.

5. SHIPPING AND DELIVERY ISSUES

Customers must inspect all products immediately upon receipt.

Any claims involving shipping damage, shortages, or missing items must be reported in writing within forty-eight (48) hours of delivery.

Shipping-related claims may be subject to carrier investigation and approval.

Approval of a shipping claim does not guarantee a refund and may instead result in repair, replacement, or other remedies determined by the manufacturer, carrier, or StratoCapture.

6. MANUFACTURER WARRANTY CLAIMS

StratoCapture does not provide product warranties.

Products are sold subject solely to any warranty offered by the manufacturer.

Requests relating to product defects, repairs, replacement parts, warranty coverage, or equipment performance must be submitted through the applicable manufacturer warranty process.

Manufacturer warranty claims do not create any obligation for StratoCapture to issue a refund.

7. EXCEPTIONS REQUIRED BY LAW

Nothing in this Refund Policy is intended to limit any rights that cannot be lawfully waived under applicable federal, state, or local law.

Where a refund is required by law, StratoCapture will comply with such legal obligations.

8. CHARGEBACKS AND PAYMENT DISPUTES

Customers agree to contact StratoCapture before initiating any chargeback, payment dispute, or payment reversal.

If a chargeback or payment dispute is initiated regarding a valid charge governed by this Refund Policy, StratoCapture reserves the right to provide this Refund Policy, signed agreements, invoices, order confirmations, delivery records, training records, communications, and other supporting documentation to the payment processor, financial institution, or dispute resolution authority.

The Customer shall remain responsible for all amounts properly owed under the parties' agreement.

9. CONTACT INFORMATION

StratoCapture LLC
d/b/a Strato Cleaning Drones

[Business Address]

[City, State ZIP]

Email: [Email Address]

Phone: [Phone Number]

Questions regarding this Refund Policy may be directed to the contact information listed above.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail dakotamcafee@strato-capture.com